General Terms and Conditions

1. Service provider

The service provider is NelcoLabs by Bilos ("NelcoLabs", "we", "us"), a sole proprietorship registered in the Swiss Confederation, trading under the name NelcoLabs. Contact: abilos@nelco-labs.com. These General Terms and Conditions ("Terms") apply to all services, offers, contracts, orders and communication between NelcoLabs and the client or website user ("Client", "User", "You").

2. Acceptance of the Terms

By accessing the website, submitting an inquiry through the contact form, booking an appointment, paying a deposit or starting to use any service, the User expressly and fully accepts these Terms and confirms that they have read, understood and agree to their content. If you do not agree with the Terms, please do not use our services.

3. Services

NelcoLabs provides training and education services (workshops, courses, 1-on-1 mentoring), consulting (AI tools, digital presence, GEO/AEO/SEO, business communication), website design and maintenance, Google Business Profile design and optimization, and related digital services. The scope, duration, deliverables, deadlines and price of a given service are defined in a separate written offer, purchase order, contract or booking confirmation via email, which forms an integral part of these Terms.

4. Formation of contract

The contract between NelcoLabs and the Client is deemed concluded upon written confirmation of the offer (including by email), payment of a deposit or commencement of the service, whichever occurs first. All oral statements, marketing materials, descriptions on the website and estimates are informational and do not constitute a binding offer until confirmed in writing.

5. Prices, payment and tax

• Prices are stated in the currency indicated in the offer (CHF, EUR or another agreed currency). Unless expressly stated otherwise, prices do not include applicable taxes, VAT, banking and payment fees, or third-party costs (e.g. domains, hosting, licences, advertising).
• For project services the Client pays a deposit of at least 50% of the agreed value before work begins; the remainder is due upon delivery, unless the offer states otherwise.
• Training sessions and workshops are paid no later than 48 hours before the start of the session, unless otherwise agreed.
• Invoices are due within 14 days of issuance, unless otherwise agreed. For late payments NelcoLabs reserves the right to charge statutory default interest and reminder / collection costs.
• Until full payment of all issued invoices, all intellectual property rights in the delivered materials remain reserved to NelcoLabs and do not transfer to the Client.

6. Cancellation, rescheduling and right of withdrawal

Cancellation or rescheduling of a training, mentoring or consulting appointment is possible free of charge no later than 48 hours before the session starts. For cancellations within 48 hours of the session or a no-show, NelcoLabs reserves the right to charge the full agreed amount.

For project services, if the Client cancels after work has started, the deposit paid is non-refundable and NelcoLabs is entitled to invoice all work performed up to that point at the applicable hourly rate.

Users who qualify as consumers under applicable consumer protection law have the right to withdraw from a distance contract within 14 days, except in cases where the right of withdrawal is excluded (e.g. digital content delivered or commenced with the User's express prior consent, custom services created to the User's specifications, and services fully performed with the User's consent). By submitting an inquiry and expressly consenting to the start of service performance before the 14-day period expires, the User waives the right of withdrawal to the extent permitted by law.

7. Client's obligations

• The Client must promptly provide all materials, texts, images, access credentials and information required for delivery of the service and warrants that they hold all necessary rights (copyright, trademark, personality rights) for their use.
• The Client is solely responsible for the accuracy, legality and content of all provided materials and shall hold NelcoLabs harmless from any third-party claims arising from those materials.
• Delays caused by the Client's failure to act extend the agreed deadlines and may result in additional costs.
• The Client undertakes to use AI tools and other delivered solutions in accordance with applicable law and the terms of use of those tools (OpenAI, Anthropic, Google, etc.).

8. Intellectual property

All content on the website (texts, design, logo, graphics, photos, video, code, templates, scripts, presentations, training materials and methodologies) is protected by copyright and other intellectual property rights and remains the exclusive property of NelcoLabs or its licensors.

Materials delivered as part of a training are intended exclusively for the personal use of the participant. Their reproduction, distribution, public display, publication, translation, resale, use for training others (including AI model training) or commercial use without NelcoLabs' prior express written consent is prohibited. Violations carry full civil and criminal liability.

For project deliverables (e.g. websites), the Client acquires a non-exclusive, transferable right to use the final delivered files for their business purposes only after full payment. NelcoLabs reserves the right to use generic components, know-how and methodologies developed during the project in future projects.

9. References and portfolio rights

Unless otherwise agreed in writing, the Client grants NelcoLabs a non-exclusive, unlimited-in-time right to use the Client's name, logo and non-confidential information about the completed project in its portfolio, case studies, marketing materials and on social media to present its own references.

10. Warranties and limitation of liability

NelcoLabs provides its services with due professional care but does not guarantee specific business, financial, sales, marketing, SEO or ranking results, including (without limitation) positions on Google, number of visits, conversions, revenue, exposure in AI systems or ROI. Results depend on many factors outside NelcoLabs' control (search engine algorithms, user behaviour, market conditions, quality of content provided by the Client, etc.).

To the maximum extent permitted by law, NelcoLabs' total liability on any basis (contractual, tortious, warranty or other) is limited to the amount actually paid by the Client to NelcoLabs for the specific service from which the damage arose, in the six (6) months preceding the damaging event.

NelcoLabs is not liable for: (a) indirect, consequential, incidental or punitive damages; (b) lost profits, loss of reputation, data, clients or business opportunities; (c) damages caused by third parties (hosting, AI providers, search engines, payments, email delivery); (d) outages, vulnerabilities or terms changes of third-party platforms (Google, Meta, OpenAI, Anthropic, etc.); (e) damages caused by inaccurate, incomplete or unlawful data and instructions provided by the Client; (f) force majeure, cyber attacks, infrastructure failures or governmental measures.

These limitations do not apply to damages caused intentionally or by gross negligence, or in cases where limitation of liability is prohibited by mandatory law.

11. Indemnity

The Client shall indemnify, defend and hold harmless NelcoLabs (and its collaborators and authorised persons) from all third-party claims, proceedings, damages, losses and costs (including reasonable attorney fees) arising from: (i) materials, data or instructions provided by the Client; (ii) infringement of intellectual property rights or other third-party rights by the Client; (iii) breach of these Terms or applicable law by the Client; and (iv) use of delivered solutions in a manner contrary to their agreed purpose.

12. Confidentiality

Both parties undertake to keep confidential all business, technical and personal information they receive during the cooperation and not to disclose it to third parties without the other party's written consent, except where required by law. The confidentiality obligation continues indefinitely after the end of the cooperation.

13. Personal data protection

The processing of personal data is set out in detail in the Privacy Policy, which forms an integral part of these Terms. NelcoLabs complies with the GDPR (EU 2016/679), the Swiss Federal Act on Data Protection (FADP/nFADP) and other applicable national laws.

14. Force majeure

Neither party is liable for non-performance or delay caused by events beyond its reasonable control, including (without limitation) natural disasters, wars, terrorist acts, pandemics, strikes, disruptions of internet or energy infrastructure, cyber attacks and governmental decisions and regulations.

15. Communication

All official communication takes place by email to abilos@nelco-labs.com and to the Client's address stated in the inquiry or offer. A message is deemed delivered on the day it is sent to the correct address, unless the sender receives a delivery failure notice.

16. Amendments to the Terms

NelcoLabs reserves the right to amend these Terms at any time. The version in force is the one published on this page with the noted amendment date. For existing contracts, the version in force at the time of conclusion applies, unless the parties agree otherwise. Continued use of the services after an amendment is published constitutes acceptance of the new Terms.

17. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, this does not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent of the parties.

18. Applicable law and jurisdiction

These Terms and all relationships arising from them are governed by the substantive law of the Swiss Confederation, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes is Zürich (Switzerland). If the User is a consumer resident in the EU or EEA, mandatory rules of their country of habitual residence that grant broader protection apply, and they retain the right to bring proceedings before the courts of their domicile in accordance with applicable law.

19. Online dispute resolution

In accordance with Regulation (EU) 524/2013, consumers may use the online dispute resolution platform: ec.europa.eu/consumers/odr. NelcoLabs is not obliged to and generally does not participate in alternative dispute resolution proceedings.

20. Contact

All questions regarding these Terms should be sent to: abilos@nelco-labs.com.